What they do
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Assist patients in obtaining services, understanding policies and making health care decisions.
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| Also called: |
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Access Representative, Admissions Coordinator, Case Manager, Medicaid Service Coordinator (MSC), Patient Access Coordinator, Patient Access Specialist, Patient Advocate, Patient Navigator, Patient Resource Worker, Patient Service Representative
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Wages
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| Health Technologists and Technicians, All Other* |
| Vermont - 2023 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 18.01 |
$37,450 |
| 25% |
$ 21.10 |
$43,900 |
| Median |
$ 24.25 |
$50,440 |
| 75% |
$ 38.11 |
$79,280 |
| 90% |
$ 41.61 |
$86,540 |
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| Average |
$ 29.24 |
$60,820 |
| * You're seeing information for "Health Technologists and Technicians, All Other" because it includes "Patient Representatives" for which wage information is not available. |
| 1 What are Percentile Wages? |
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| More at CareerOneStop |
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Industries of Employment
| Medical Dosimetrists, Medical Records Specialists, and Health Technologists and Technicians, All Other* |
| United States - 2020 |
| Industry | Percent of total |
- Ambulatory healthcare services
| 35% |
- Hospitals; state, local, and private
| 35% |
- Administrative and support services
| 5% |
- Professional, scientific, and technical services
| 5% |
- Management of companies and enterprises
| 4% |
| * You're seeing information for "Medical Dosimetrists, Medical Records Specialists, and Health Technologists and Technicians, All Other" because it includes "Patient Representatives" for which industries of employment information is not available. |
| More at BLS |
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Knowledge
| People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
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- Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
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- Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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- Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
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Skills
| People in this career often have these skills: |
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Service Orientation
Actively looking for ways to help people.
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- Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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- Coordination
Adjusting actions in relation to others' actions.
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- Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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Interests
| People in this career often prefer these work environments: |
- Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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- Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Work Styles
| People in this career will do well at jobs that need: |
- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
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- Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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- Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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- Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
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- Integrity
Job requires being honest and ethical.
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Tasks
| On the job, you would: |
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
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- Interview patients or their representatives to identify problems relating to care.
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- Refer patients to appropriate health care services or resources.
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- Maintain knowledge of community services and resources available to patients.
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- Explain policies, procedures, or services to patients using medical or administrative knowledge.
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| More at O*NET |
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| Related Occupations
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| Career Video
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Projected Employment
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| Medical Dosimetrists, Medical Records Specialists, and Health Technologists and Technicians, All Other* |
| Vermont |
| 2020 employment |
854 |
| 2030 employment |
949 |
Annual percent change
(compounded) |
1.1% |
Annual projected job openings
(due to change and separations) |
74 |
| * You're seeing information for "Medical Dosimetrists, Medical Records Specialists, and Health Technologists and Technicians, All Other" because it includes "Patient Representatives" for which projected employment information is not available. |
| More at Occupational Projections |
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Education and Experience:
| Medical Dosimetrists, Medical Records Specialists, and Health Technologists and Technicians, All Other* |
- Typical education needed for entry
Postsecondary non-degree award
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
None
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| * You're seeing information for "Medical Dosimetrists, Medical Records Specialists, and Health Technologists and Technicians, All Other" because it includes "Patient Representatives" for which education and experience information is not available. |
| Based on BLS Education and Training Classifications |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
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- Physical activity is Important
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| Low |  | High |
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| Compare Occupations at O*NET |
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Job Zone
| Medium Preparation Needed |
- Specific Vocational Preparation Range
(6.0 to < 7.0) - A typical worker will require
over 1 year up to and including 2 years
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 23% |
| Bachelor's degree | | 15% |
| Associate's degree | | 11% |
Certificate or some college,
no degree | | 24% |
High school diploma
or equivalent | | 27% |
| Less than high school diploma | | 0% |
| More at O*NET |
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Abilities
| People in this career often have talent in: |
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
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- Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
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- Near Vision
The ability to see details at close range (within a few feet of the observer).
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Work Activities
| In general, what you might do: |
- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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- Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
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- Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
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- Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
- Coordinate operational activities.
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- Interview employees, customers, or others to collect information.
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- Refer customers to appropriate personnel.
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- Maintain current knowledge related to work activities.
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- Explain regulations, policies, or procedures.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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