What they do
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Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
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| Also called: |
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Casino Manager, Casino Shift Manager (CSM), Floor Supervisor, Pit Boss, Pit Supervisor, Slot Floor Person, Slot Shift Manager, Slot Shift Supervisor, Slot Supervisor, Table Games Supervisor
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Wages
Wage rates not available for Vermont
but may be for the nation and other states at
CareerOneStop |
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Industries of Employment
| United States - 2020 |
| Industry | Percent of total |
- Local government, excluding education and hospitals
| 36% |
| 33% |
- Amusement, gambling, and recreation industries
| 20% |
| 7% |
- Performing arts, spectator sports, and related industries
| 2% |
| More at BLS |
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Knowledge
| People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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- Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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| More at O*NET |
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Skills
| People in this career often have these skills: |
- Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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- Service Orientation
Actively looking for ways to help people.
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- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Speaking
Talking to others to convey information effectively.
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- Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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| More at O*NET |
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Interests
| People in this career often prefer these work environments: |
- Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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- Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
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| What are your interests? Take the O*NET Interest Profiler |
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Work Styles
| People in this career will do well at jobs that need: |
- Integrity
Job requires being honest and ethical.
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- Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
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- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
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| More at O*NET |
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Tasks
| On the job, you would: |
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
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- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
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- Perform paperwork required for monetary transactions.
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- Respond to and resolve patrons' complaints.
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- Greet customers and ask about the quality of service they are receiving.
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| More at O*NET |
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| Related Occupations
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| Career Video
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Projected Employment
Projected employment not available for Vermont
but may be for the nation and other states at
CareerOneStop |
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Education and Experience:
- Typical education needed for entry
High school diploma or equivalent
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- Work experience in a related occupation
Less than 5 years
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- Typical on-the-job training needed to attain competency
None
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| Based on BLS Education and Training Classifications |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
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- Physical activity is Important
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- Level of activity is Moderate
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| Low |  | High |
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| Compare Occupations at O*NET |
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Job Zone
| Some Preparation Needed |
- Specific Vocational Preparation Range
(4.0 to < 6.0) - A typical worker will require
over 3 months up to and including 1 year
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 0% |
| Bachelor's degree | | 6% |
| Associate's degree | | 11% |
Certificate or some college,
no degree | | 29% |
High school diploma
or equivalent | | 48% |
| Less than high school diploma | | 6% |
| More at O*NET |
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Abilities
| People in this career often have talent in: |
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
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- Speech Clarity
The ability to speak clearly so others can understand you.
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- Speech Recognition
The ability to identify and understand the speech of another person.
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| More at O*NET |
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Work Activities
| In general, what you might do: |
- Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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- Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
- Monitor operational quality or safety.
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- Communicate with management or other staff to resolve problems.
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- Monitor patron activities to identify problems or potential problems.
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- Maintain financial or account records.
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- Greet customers, patrons, or visitors.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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