What they do
Supervise and coordinate activities of personal service workers.
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Also called: |
Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor
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Wages
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Vermont - 2023 |
Percentile1 | Hourly | Yearly |
10% |
$ 19.69 |
$40,950 |
25% |
$ 22.00 |
$45,760 |
Median |
$ 23.35 |
$48,580 |
75% |
$ 27.51 |
$57,220 |
90% |
$ 32.14 |
$66,850 |
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Average |
$ 25.04 |
$52,080 |
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More at CareerOneStop |
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Industries of Employment
First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services* |
United States - 2020 |
Industry | Percent of total |
| 15% |
- Amusement, gambling, and recreation industries
| 14% |
- Nursing and residential care facilities
| 13% |
- Personal and laundry services
| 13% |
| 10% |
* You're seeing information for "First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services" because it includes "First-Line Supervisors of Personal Service Workers" for which industries of employment information is not available. |
More at BLS |
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Knowledge
People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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- Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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More at O*NET |
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Skills
People in this career often have these skills: |
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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- Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
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- Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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- Speaking
Talking to others to convey information effectively.
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More at O*NET |
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Interests
People in this career often prefer these work environments: |
- Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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- Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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What are your interests? Take the O*NET Interest Profiler |
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Work Styles
People in this career will do well at jobs that need: |
- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
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- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
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- Integrity
Job requires being honest and ethical.
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- Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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More at O*NET |
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Tasks
On the job, you would: |
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
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- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
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- Train workers in proper operational procedures and functions and explain company policies.
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- Resolve customer complaints regarding worker performance or services rendered.
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- Recruit and hire staff members.
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More at O*NET |
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Related Occupations
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Career Video
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Projected Employment
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First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services* |
Vermont |
2020 employment |
539 |
2030 employment |
705 |
Annual percent change (compounded) |
2.7% |
Annual projected job openings (due to change and separations) |
83 |
* You're seeing information for "First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services" because it includes "First-Line Supervisors of Personal Service Workers" for which projected employment information is not available. |
More at Occupational Projections |
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Education and Experience:
First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services* |
- Typical education needed for entry
High school diploma or equivalent
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- Work experience in a related occupation
Less than 5 years
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- Typical on-the-job training needed to attain competency
None
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* You're seeing information for "First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services" because it includes "First-Line Supervisors of Personal Service Workers" for which education and experience information is not available. |
Based on BLS Education and Training Classifications |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials. |
- Physical activity is Important
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Low | | High |
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Compare Occupations at O*NET |
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Job Zone
Medium Preparation Needed |
- Specific Vocational Preparation Range
(6.0 to < 7.0) - A typical worker will require
over 1 year up to and including 2 years
of training to achieve average performance in this occupation.
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Based on O*Net Job Zones and SVP |
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Education Level
How much education do most people in this career have? |
Education level | | Percent of U.S. Workers |
Doctoral or professional degree or post-MA certificate | | 0% |
Master's degree or post-BA certificate | | 0% |
Bachelor's degree | | 34% |
Associate's degree | | 17% |
Certificate or some college, no degree | | 22% |
High school diploma or equivalent | | 10% |
Less than high school diploma | | 17% |
More at O*NET |
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Abilities
People in this career often have talent in: |
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
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- Written Comprehension
The ability to read and understand information and ideas presented in writing.
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- Speech Clarity
The ability to speak clearly so others can understand you.
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More at O*NET |
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Work Activities
In general, what you might do: |
- Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
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- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
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- Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
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More at O*NET |
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Detailed Work Activities
What you might do in a day: |
- Assign duties or work schedules to employees.
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- Evaluate employee performance.
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- Explain regulations, policies, or procedures.
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- Resolve customer complaints or problems.
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More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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