What they do
|
Supervise and coordinate activities of personal service workers.
|
| |
| Also called: |
|
Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor
|
| |
|
|
|
| |
Wages
|
|
| Vermont - 2023 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 19.69 |
$40,950 |
| 25% |
$ 22.00 |
$45,760 |
| Median |
$ 23.35 |
$48,580 |
| 75% |
$ 27.51 |
$57,220 |
| 90% |
$ 32.14 |
$66,850 |
|
| Average |
$ 25.04 |
$52,080 |
|
|
| More at CareerOneStop |
|
| | |
Industries of Employment
| First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services* |
| United States - 2020 |
| Industry | Percent of total |
| 15% |
- Amusement, gambling, and recreation industries
| 14% |
- Nursing and residential care facilities
| 13% |
- Personal and laundry services
| 13% |
| 10% |
| * You're seeing information for "First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services" because it includes "First-Line Supervisors of Personal Service Workers" for which industries of employment information is not available. |
| More at BLS |
|
|
| |
Knowledge
| People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
|
- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
|
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
|
- Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
|
- Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
|
| More at O*NET |
|
|
| |
Skills
| People in this career often have these skills: |
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
|
- Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
|
- Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
|
- Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
|
- Speaking
Talking to others to convey information effectively.
|
| More at O*NET |
|
|
| |
Interests
| People in this career often prefer these work environments: |
- Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
|
- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
|
- Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
|
| What are your interests? Take the O*NET Interest Profiler |
|
|
| |
Work Styles
| People in this career will do well at jobs that need: |
- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
|
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
|
- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
|
- Integrity
Job requires being honest and ethical.
|
- Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
|
| More at O*NET |
|
|
| |
Tasks
| On the job, you would: |
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
|
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
|
- Train workers in proper operational procedures and functions and explain company policies.
|
- Resolve customer complaints regarding worker performance or services rendered.
|
- Recruit and hire staff members.
|
| More at O*NET |
|
|
| |
| Related Occupations
|
| |
|
|
| Career Video
|
| |
Projected Employment
|
|
| First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services* |
| Vermont |
| 2020 employment |
539 |
| 2030 employment |
705 |
Annual percent change
(compounded) |
2.7% |
Annual projected job openings
(due to change and separations) |
83 |
| * You're seeing information for "First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services" because it includes "First-Line Supervisors of Personal Service Workers" for which projected employment information is not available. |
| More at Occupational Projections |
|
| | |
Education and Experience:
| First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services* |
- Typical education needed for entry
High school diploma or equivalent
|
- Work experience in a related occupation
Less than 5 years
|
- Typical on-the-job training needed to attain competency
None
|
| * You're seeing information for "First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services" because it includes "First-Line Supervisors of Personal Service Workers" for which education and experience information is not available. |
| Based on BLS Education and Training Classifications |
|
|
| |
Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
|
- Physical activity is Important
|
|
|
|
| Low |  | High |
|
|
|
| Compare Occupations at O*NET |
|
|
| |
Job Zone
| Medium Preparation Needed |
- Specific Vocational Preparation Range
(6.0 to < 7.0) - A typical worker will require
over 1 year up to and including 2 years
of training to achieve average performance in this occupation.
|
| Based on O*Net Job Zones and SVP |
|
|
| |
Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 0% |
| Bachelor's degree | | 34% |
| Associate's degree | | 17% |
Certificate or some college,
no degree | | 22% |
High school diploma
or equivalent | | 10% |
| Less than high school diploma | | 17% |
| More at O*NET |
|
|
| |
Abilities
| People in this career often have talent in: |
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
|
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
|
- Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
|
- Written Comprehension
The ability to read and understand information and ideas presented in writing.
|
- Speech Clarity
The ability to speak clearly so others can understand you.
|
| More at O*NET |
|
|
| |
Work Activities
| In general, what you might do: |
- Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
|
- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
|
- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
|
- Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
|
- Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
|
| More at O*NET |
|
|
| |
Detailed Work Activities
| What you might do in a day: |
- Assign duties or work schedules to employees.
|
- Evaluate employee performance.
|
- Explain regulations, policies, or procedures.
|
|
- Resolve customer complaints or problems.
|
| More at O*NET |
|
|
| |
Other Resources
|
- CareerOneStop
resource for job seekers, students, businessess and career professionals
|
- O*NET Online
nation's primary source of occupational information
|
|
|
|
|
| |
|
