What they do
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
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Also called: |
Bell Captain, Bell Person, Bellhop, Bellman, Bellperson, Doorman, Ground Support Agent, Sky Cap, Skycap, Valet
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Wages
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Vermont - 2023 |
Percentile1 | Hourly | Yearly |
10% |
$ 14.53 |
$30,230 |
25% |
$ 14.78 |
$30,740 |
Median |
$ 16.68 |
$34,690 |
75% |
$ 16.83 |
$35,010 |
90% |
$ 17.49 |
$36,370 |
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Average |
$ 15.95 |
$33,180 |
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More at CareerOneStop |
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Industries of Employment
United States - 2020 |
Industry | Percent of total |
- Accommodation and food services
| 55% |
- Scenic and sightseeing transportation and support activities for transportation
| 17% |
- Support activities for transportation
| 17% |
| 5% |
- Administrative and support services
| 4% |
More at BLS |
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Knowledge
People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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- Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
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More at O*NET |
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Skills
People in this career often have these skills: |
- Service Orientation
Actively looking for ways to help people.
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- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Speaking
Talking to others to convey information effectively.
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- Coordination
Adjusting actions in relation to others' actions.
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- Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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More at O*NET |
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Interests
People in this career often prefer these work environments: |
- Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
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- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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What are your interests? Take the O*NET Interest Profiler |
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Work Styles
People in this career will do well at jobs that need: |
- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
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- Integrity
Job requires being honest and ethical.
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- Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
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More at O*NET |
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Tasks
On the job, you would: |
- Receive and mark baggage by completing and attaching claim checks.
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- Greet incoming guests and escort them to their rooms.
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- Transport guests about premises and local areas, or arrange for transportation.
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- Maintain clean lobbies or entrance areas for travelers or guests.
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- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
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More at O*NET |
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Related Occupations
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Career Video
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Projected Employment
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Vermont |
2020 employment |
60 |
2030 employment |
94 |
Annual percent change (compounded) |
4.6% |
Annual projected job openings (due to change and separations) |
13 |
More at Occupational Projections |
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Education and Experience:
- Typical education needed for entry
High school diploma or equivalent
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
Short-term on-the-job training
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Based on BLS Education and Training Classifications |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials. |
- Physical activity is Very Important
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- Level of activity is High
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Low | | High |
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Compare Occupations at O*NET |
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Job Zone
Some Preparation Needed |
- Specific Vocational Preparation Range
(4.0 to < 6.0) - A typical worker will require
over 3 months up to and including 1 year
of training to achieve average performance in this occupation.
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Based on O*Net Job Zones and SVP |
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Education Level
How much education do most people in this career have? |
Education level | | Percent of U.S. Workers |
Doctoral or professional degree or post-MA certificate | | 0% |
Master's degree or post-BA certificate | | 0% |
Bachelor's degree | | 0% |
Associate's degree | | 0% |
Certificate or some college, no degree | | 17% |
High school diploma or equivalent | | 41% |
Less than high school diploma | | 42% |
More at O*NET |
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Abilities
People in this career often have talent in: |
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Trunk Strength
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
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- Speech Recognition
The ability to identify and understand the speech of another person.
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- Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
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More at O*NET |
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Work Activities
In general, what you might do: |
- Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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- Handling and Moving Objects
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
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- Operating Vehicles, Mechanized Devices, or Equipment
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
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More at O*NET |
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Detailed Work Activities
What you might do in a day: |
- Handle luggage or other possessions for patrons.
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- Provide escort or transportation.
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- Greet customers, patrons, or visitors.
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- Clean facilities or work areas.
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- Provide attraction or event information to patrons.
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More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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