What they do
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Solicit donations or orders for goods or services over the telephone.
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| Also called: |
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Call Agent, Inside Sales Representative (Inside Sales Rep), Telemarketer, Telemarketing Sales Representative (Telemarketing Sales Rep), Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative (Telesales Rep), Telesales Specialist
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Wages
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| Vermont - 2023 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 14.88 |
$30,950 |
| 25% |
$ 14.88 |
$30,950 |
| Median |
$ 14.88 |
$30,950 |
| 75% |
$ 14.94 |
$31,080 |
| 90% |
$ 25.26 |
$52,540 |
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| Average |
$ 16.65 |
$34,630 |
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| More at CareerOneStop |
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Industries of Employment
| United States - 2020 |
| Industry | Percent of total |
- Administrative and support services
| 59% |
- Professional, scientific, and technical services
| 6% |
- Credit intermediation and related activities
| 4% |
- Insurance carriers and related activities
| 3% |
- Other information services
| 3% |
| More at BLS |
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Knowledge
| People in this career often know a lot about: |
- Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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- Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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| More at O*NET |
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Skills
| People in this career often have these skills: |
- Persuasion
Persuading others to change their minds or behavior.
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- Speaking
Talking to others to convey information effectively.
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- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Service Orientation
Actively looking for ways to help people.
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- Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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| More at O*NET |
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Interests
| People in this career often prefer these work environments: |
- Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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| What are your interests? Take the O*NET Interest Profiler |
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Work Styles
| People in this career will do well at jobs that need: |
- Persistence
Job requires persistence in the face of obstacles.
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- Integrity
Job requires being honest and ethical.
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- Initiative
Job requires a willingness to take on responsibilities and challenges.
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- Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
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- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
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| More at O*NET |
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Tasks
| On the job, you would: |
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
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- Obtain customer information such as name, address, and payment method, and enter orders into computers.
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- Explain products or services and prices, and answer questions from customers.
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- Record names, addresses, purchases, and reactions of prospects contacted.
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- Maintain records of contacts, accounts, and orders.
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| More at O*NET |
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| Related Occupations
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| Career Video
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Projected Employment
Projected employment not available for Vermont
but may be for the nation and other states at
CareerOneStop |
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Education and Experience:
- Typical education needed for entry
No formal educational credential
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
Short-term on-the-job training
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| Based on BLS Education and Training Classifications |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
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- Physical activity is Seldom Important
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- Level of activity is Very Low
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| Low |  | High |
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| Compare Occupations at O*NET |
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Job Zone
| Some Preparation Needed |
- Specific Vocational Preparation Range
(4.0 to < 6.0) - A typical worker will require
over 3 months up to and including 1 year
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 0% |
| Bachelor's degree | | 0% |
| Associate's degree | | 3% |
Certificate or some college,
no degree | | 37% |
High school diploma
or equivalent | | 39% |
| Less than high school diploma | | 20% |
| More at O*NET |
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Abilities
| People in this career often have talent in: |
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Speech Clarity
The ability to speak clearly so others can understand you.
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- Speech Recognition
The ability to identify and understand the speech of another person.
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- Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
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| More at O*NET |
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Work Activities
| In general, what you might do: |
- Selling or Influencing Others
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
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- Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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- Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
- Contact current or potential customers to promote products or services.
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- Maintain records of customer accounts.
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- Answer customer questions about goods or services.
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- Explain technical product or service information to customers.
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- Develop content for sales presentations or other materials.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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