What they do
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
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Also called: |
Bed and Breakfast Innkeeper, Front Desk Manager, Front Office Director, Front Office Manager, Guest Relations Manager, Guest Services Manager, Hotel Manager, Night Manager, Resort Manager, Rooms Director
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Wages
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Vermont - 2023 |
Percentile1 | Hourly | Yearly |
10% |
$ 15.74 |
$32,730 |
25% |
$ 24.09 |
$50,100 |
Median |
$ 34.52 |
$71,800 |
75% |
$ 42.68 |
$88,770 |
90% |
$ 48.74 |
$101,390 |
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Average |
$ 34.54 |
$71,840 |
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More at CareerOneStop |
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Industries of Employment
United States - 2020 |
Industry | Percent of total |
| 58% |
| 34% |
| 2% |
- Administrative and support services
| 2% |
- Management of companies and enterprises
| 1% |
More at BLS |
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Knowledge
People in this career often know a lot about: |
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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- Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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More at O*NET |
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Skills
People in this career often have these skills: |
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Service Orientation
Actively looking for ways to help people.
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- Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
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- Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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- Speaking
Talking to others to convey information effectively.
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More at O*NET |
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Interests
People in this career often prefer these work environments: |
- Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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- Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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What are your interests? Take the O*NET Interest Profiler |
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Work Styles
People in this career will do well at jobs that need: |
- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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- Persistence
Job requires persistence in the face of obstacles.
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- Initiative
Job requires a willingness to take on responsibilities and challenges.
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- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
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- Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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More at O*NET |
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Tasks
On the job, you would: |
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
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- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
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- Confer and cooperate with other managers to ensure coordination of hotel activities.
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- Greet and register guests.
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- Monitor the revenue activity of the hotel or facility.
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More at O*NET |
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Related Occupations
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Career Video
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Projected Employment
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Vermont |
2020 employment |
218 |
2030 employment |
244 |
Annual percent change (compounded) |
1.1% |
Annual projected job openings (due to change and separations) |
28 |
More at Occupational Projections |
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Education and Experience:
- Typical education needed for entry
High school diploma or equivalent
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- Work experience in a related occupation
Less than 5 years
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- Typical on-the-job training needed to attain competency
None
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Based on BLS Education and Training Classifications |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials. |
- Physical activity is Important
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Low | | High |
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Compare Occupations at O*NET |
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Job Zone
Considerable Preparation Needed |
- Specific Vocational Preparation Range
(7.0 to < 8.0) - A typical worker will require
over 2 years up to and including 4 years
of training to achieve average performance in this occupation.
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Based on O*Net Job Zones and SVP |
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Education Level
How much education do most people in this career have? |
Education level | | Percent of U.S. Workers |
Doctoral or professional degree or post-MA certificate | | 0% |
Master's degree or post-BA certificate | | 0% |
Bachelor's degree | | 72% |
Associate's degree | | 3% |
Certificate or some college, no degree | | 6% |
High school diploma or equivalent | | 1% |
Less than high school diploma | | 18% |
More at O*NET |
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Abilities
People in this career often have talent in: |
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
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- Speech Clarity
The ability to speak clearly so others can understand you.
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- Speech Recognition
The ability to identify and understand the speech of another person.
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More at O*NET |
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Work Activities
In general, what you might do: |
- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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- Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
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- Training and Teaching Others
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
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More at O*NET |
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Detailed Work Activities
What you might do in a day: |
- Provide basic information to guests, visitors, or clients.
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- Resolve customer complaints or problems.
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- Manage organizational or project budgets.
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- Confer with organizational members to accomplish work activities.
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- Monitor flow of cash or other resources.
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More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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