What they do
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Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
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| Also called: |
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Account Representative, Accounts Receivable Specialist (AR Specialist), Collection Agent, Collection Specialist, Collector, Debt Collector, Patient Access Specialist, Patient Account Representative, Telephone Collector
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Wages
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| Vermont - 2023 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 18.51 |
$38,500 |
| 25% |
$ 20.06 |
$41,720 |
| Median |
$ 22.14 |
$46,040 |
| 75% |
$ 28.18 |
$58,620 |
| 90% |
$ 32.11 |
$66,790 |
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| Average |
$ 24.34 |
$50,630 |
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| More at CareerOneStop |
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Industries of Employment
| United States - 2022 |
| Industry | Percent of total |
- Administrative and support services
| 32% |
- Credit intermediation and related activities
| 19% |
- Professional, scientific, and technical services
| 8% |
- Management of companies and enterprises
| 7% |
- Ambulatory healthcare services
| 5% |
| More at BLS |
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Knowledge
| People in this career often know a lot about: |
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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- Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
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- Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
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Skills
| People in this career often have these skills: |
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Speaking
Talking to others to convey information effectively.
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- Persuasion
Persuading others to change their minds or behavior.
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- Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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- Writing
Communicating effectively in writing as appropriate for the needs of the audience.
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Interests
| People in this career often prefer these work environments: |
- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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- Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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- Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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| What are your interests? Take the O*NET Interest Profiler |
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Work Styles
| People in this career will do well at jobs that need: |
- Integrity
Job requires being honest and ethical.
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- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
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- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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- Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
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- Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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Tasks
| On the job, you would: |
- Record information about financial status of customers and status of collection efforts.
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- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
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- Locate and monitor overdue accounts, using computers and a variety of automated systems.
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- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
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- Advise customers of necessary actions and strategies for debt repayment.
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| More at O*NET |
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| Related Occupations
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| Career Video
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Projected Employment
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| Vermont |
| 2022 employment |
118 |
| 2032 employment |
101 |
Annual percent change
(compounded) |
-1.5% |
Annual projected job openings
(due to change and separations) |
9 |
| More at Occupational Projections |
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Education and Experience:
- Typical education needed for entry
High school diploma or equivalent
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
Moderate-term on-the-job training
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| Based on BLS Education and Training Classifications |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
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- Physical activity is Somewhat Important
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- Level of activity is Very Low
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| Low |  | High |
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| Compare Occupations at O*NET |
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Job Zone
| Some Preparation Needed |
- Specific Vocational Preparation Range
(4.0 to < 6.0) - A typical worker will require
over 3 months up to and including 1 year
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 0% |
| Bachelor's degree | | 21% |
| Associate's degree | | 0% |
Certificate or some college,
no degree | | 28% |
High school diploma
or equivalent | | 48% |
| Less than high school diploma | | 2% |
| More at O*NET |
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Abilities
| People in this career often have talent in: |
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Speech Clarity
The ability to speak clearly so others can understand you.
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- Speech Recognition
The ability to identify and understand the speech of another person.
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- Written Comprehension
The ability to read and understand information and ideas presented in writing.
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| More at O*NET |
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Work Activities
| In general, what you might do: |
- Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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- Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
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- Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
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- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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- Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
- Maintain financial or account records.
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- Monitor financial information.
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- Provide notifications to customers or patrons.
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- Negotiate financial arrangements.
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- Discuss account status or activity with customers or patrons.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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