What they do
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
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Also called: |
Chargeback Specialist, Claims Correspondence Clerk, Correspondence Clerk, Correspondence Coordinator, Correspondence Representative (Correspondence Rep), Correspondent, Dispute Resolution Analyst, Dispute Specialist, Office Technician (Office Tech), Technical Clerk
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Wages
Wage rates not available for Vermont but may be for the nation and other states at CareerOneStop |
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Industries of Employment
United States - 2020 |
Industry | Percent of total |
- Insurance carriers and related activities
| 28% |
- Administrative and support services
| 15% |
| 10% |
- Credit intermediation and related activities
| 9% |
- Management of companies and enterprises
| 5% |
More at BLS |
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Knowledge
People in this career often know a lot about: |
- Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
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- Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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More at O*NET |
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Skills
People in this career often have these skills: |
- Writing
Communicating effectively in writing as appropriate for the needs of the audience.
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- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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- Speaking
Talking to others to convey information effectively.
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- Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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More at O*NET |
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Interests
People in this career often prefer these work environments: |
- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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- Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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What are your interests? Take the O*NET Interest Profiler |
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Work Styles
People in this career will do well at jobs that need: |
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
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- Integrity
Job requires being honest and ethical.
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- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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- Initiative
Job requires a willingness to take on responsibilities and challenges.
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- Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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More at O*NET |
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Tasks
On the job, you would: |
- Maintain files and control records to show correspondence activities.
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- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
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- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
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- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
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- Compile data from records to prepare periodic reports.
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More at O*NET |
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Related Occupations
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Career Video
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Projected Employment
Projected employment not available for Vermont but may be for the nation and other states at CareerOneStop |
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Education and Experience:
- Typical education needed for entry
High school diploma or equivalent
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
Short-term on-the-job training
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Based on BLS Education and Training Classifications |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials. |
- Physical activity is Somewhat Important
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Low | | High |
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Compare Occupations at O*NET |
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Job Zone
Some Preparation Needed |
- Specific Vocational Preparation Range
(4.0 to < 6.0) - A typical worker will require
over 3 months up to and including 1 year
of training to achieve average performance in this occupation.
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Based on O*Net Job Zones and SVP |
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Education Level
How much education do most people in this career have? |
Education level | | Percent of U.S. Workers |
Doctoral or professional degree or post-MA certificate | | 0% |
Master's degree or post-BA certificate | | 0% |
Bachelor's degree | | 12% |
Associate's degree | | 28% |
Certificate or some college, no degree | | 17% |
High school diploma or equivalent | | 43% |
Less than high school diploma | | 0% |
More at O*NET |
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Abilities
People in this career often have talent in: |
- Written Expression
The ability to communicate information and ideas in writing so others will understand.
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- Written Comprehension
The ability to read and understand information and ideas presented in writing.
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- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Near Vision
The ability to see details at close range (within a few feet of the observer).
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- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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More at O*NET |
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Work Activities
In general, what you might do: |
- Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Performing Administrative Activities
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
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- Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
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More at O*NET |
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Detailed Work Activities
What you might do in a day: |
- Provide information to coworkers.
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- Prepare cash for deposit or disbursement.
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- Maintain operational records.
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- Read materials to determine needed actions.
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- Compile data or documentation.
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More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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