What they do
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Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
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| Also called: |
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Administrative Clerk (Admin Clerk), Clerical Aide, Clerical Assistant, Clerk, General Clerk, Office Assistant, Office Clerk, Office Services Specialist, Office Support Assistant
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Wages
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| Vermont - 2023 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 16.50 |
$34,320 |
| 25% |
$ 18.50 |
$38,480 |
| Median |
$ 22.00 |
$45,760 |
| 75% |
$ 25.00 |
$52,000 |
| 90% |
$ 28.33 |
$58,920 |
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| Average |
$ 22.22 |
$46,220 |
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| More at CareerOneStop |
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Industries of Employment
| United States - 2022 |
| Industry | Percent of total |
- Educational services; state, local, and private
| 11% |
- Administrative and support services
| 8% |
- Professional, scientific, and technical services
| 8% |
- Ambulatory healthcare services
| 7% |
- Local government, excluding education and hospitals
| 6% |
| More at BLS |
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Knowledge
| People in this career often know a lot about: |
- Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Skills
| People in this career often have these skills: |
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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- Speaking
Talking to others to convey information effectively.
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- Writing
Communicating effectively in writing as appropriate for the needs of the audience.
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- Coordination
Adjusting actions in relation to others' actions.
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| More at O*NET |
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Interests
| People in this career often prefer these work environments: |
- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Work Styles
| People in this career will do well at jobs that need: |
- Integrity
Job requires being honest and ethical.
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- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
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- Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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- Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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| More at O*NET |
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Tasks
| On the job, you would: |
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
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- Answer telephones, direct calls, and take messages.
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- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
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- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
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- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
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| More at O*NET |
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| Related Occupations
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| Career Video
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Projected Employment
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| Vermont |
| 2022 employment |
3,945 |
| 2032 employment |
3,832 |
Annual percent change
(compounded) |
-0.3% |
Annual projected job openings
(due to change and separations) |
453 |
| More at Occupational Projections |
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Education and Experience:
- Typical education needed for entry
High school diploma or equivalent
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
Short-term on-the-job training
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| Based on BLS Education and Training Classifications |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
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- Physical activity is Somewhat Important
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| Low |  | High |
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Job Zone
| Some Preparation Needed |
- Specific Vocational Preparation Range
(4.0 to < 6.0) - A typical worker will require
over 3 months up to and including 1 year
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 0% |
| Bachelor's degree | | 0% |
| Associate's degree | | 36% |
Certificate or some college,
no degree | | 21% |
High school diploma
or equivalent | | 41% |
| Less than high school diploma | | 2% |
| More at O*NET |
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Abilities
| People in this career often have talent in: |
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Written Comprehension
The ability to read and understand information and ideas presented in writing.
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- Written Expression
The ability to communicate information and ideas in writing so others will understand.
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- Near Vision
The ability to see details at close range (within a few feet of the observer).
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| More at O*NET |
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Work Activities
| In general, what you might do: |
- Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Performing Administrative Activities
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
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- Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
- Operate office equipment.
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- Answer telephones to direct calls or provide information.
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- Confer with coworkers to coordinate work activities.
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- Respond to customer problems or complaints.
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- Collect deposits, payments or fees.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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