What they do
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Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
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| Also called: |
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Clerk Specialist, Front Desk Receptionist, Greeter, Information Assistant (Info Assistant), Medical Receptionist, Member Services Representative (Member Services Rep), Office Assistant, Receptionist, Registration Clerk, Scheduler
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Wages
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| Vermont - 2023 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 13.38 |
$27,820 |
| 25% |
$ 15.35 |
$31,930 |
| Median |
$ 16.99 |
$35,340 |
| 75% |
$ 18.98 |
$39,480 |
| 90% |
$ 21.41 |
$44,530 |
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| Average |
$ 17.38 |
$36,140 |
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| More at CareerOneStop |
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Industries of Employment
| United States - 2022 |
| Industry | Percent of total |
- Ambulatory healthcare services
| 35% |
- Professional, scientific, and technical services
| 11% |
- Personal and laundry services
| 8% |
- Amusement, gambling, and recreation industries
| 5% |
- Administrative and support services
| 4% |
| More at BLS |
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Knowledge
| People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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| More at O*NET |
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Skills
| People in this career often have these skills: |
- Speaking
Talking to others to convey information effectively.
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- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Service Orientation
Actively looking for ways to help people.
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- Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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- Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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| More at O*NET |
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Interests
| People in this career often prefer these work environments: |
- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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- Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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- Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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| What are your interests? Take the O*NET Interest Profiler |
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Work Styles
| People in this career will do well at jobs that need: |
- Integrity
Job requires being honest and ethical.
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- Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
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- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
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| More at O*NET |
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Tasks
| On the job, you would: |
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
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- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
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- Receive payment and record receipts for services.
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- Schedule appointments and maintain and update appointment calendars.
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- Transmit information or documents to customers, using computer, mail, or facsimile machine.
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| More at O*NET |
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| Related Occupations
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| Career Video
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Projected Employment
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| Vermont |
| 2022 employment |
1,217 |
| 2032 employment |
1,248 |
Annual percent change
(compounded) |
0.3% |
Annual projected job openings
(due to change and separations) |
167 |
| More at Occupational Projections |
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Education and Experience:
- Typical education needed for entry
High school diploma or equivalent
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
Short-term on-the-job training
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| Based on BLS Education and Training Classifications |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
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- Physical activity is Somewhat Important
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| Low |  | High |
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| Compare Occupations at O*NET |
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Job Zone
| Some Preparation Needed |
- Specific Vocational Preparation Range
(4.0 to < 6.0) - A typical worker will require
over 3 months up to and including 1 year
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 0% |
| Bachelor's degree | | 0% |
| Associate's degree | | 4% |
Certificate or some college,
no degree | | 47% |
High school diploma
or equivalent | | 49% |
| Less than high school diploma | | 0% |
| More at O*NET |
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Abilities
| People in this career often have talent in: |
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Speech Recognition
The ability to identify and understand the speech of another person.
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- Speech Clarity
The ability to speak clearly so others can understand you.
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- Written Comprehension
The ability to read and understand information and ideas presented in writing.
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| More at O*NET |
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Work Activities
| In general, what you might do: |
- Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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- Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
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- Answer telephones to direct calls or provide information.
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- Greet customers, patrons, or visitors.
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- Collect deposits, payments or fees.
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- Analyze operational or research data.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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