What they do
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Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
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| Also called: |
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Clinic Office Assistant, Front Desk Receptionist, Medical Office Specialist, Medical Receptionist, Medical Secretary, Physician Office Specialist, Secretary, Unit Clerk, Unit Support Representative, Ward Clerk
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Wages
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| Vermont - 2023 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 17.72 |
$36,860 |
| 25% |
$ 18.68 |
$38,860 |
| Median |
$ 19.98 |
$41,560 |
| 75% |
$ 22.87 |
$47,570 |
| 90% |
$ 27.61 |
$57,430 |
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| Average |
$ 21.42 |
$44,560 |
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| More at CareerOneStop |
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Industries of Employment
| United States - 2022 |
| Industry | Percent of total |
- Ambulatory healthcare services
| 62% |
- Hospitals; state, local, and private
| 25% |
- Administrative and support services
| 3% |
- Nursing and residential care facilities
| 2% |
- Professional, scientific, and technical services
| 2% |
| More at BLS |
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Knowledge
| People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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- Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
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- Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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Skills
| People in this career often have these skills: |
- Speaking
Talking to others to convey information effectively.
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- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Service Orientation
Actively looking for ways to help people.
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- Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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- Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
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| More at O*NET |
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Interests
| People in this career often prefer these work environments: |
- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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- Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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Work Styles
| People in this career will do well at jobs that need: |
- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
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- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
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- Integrity
Job requires being honest and ethical.
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- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
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| More at O*NET |
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Tasks
| On the job, you would: |
- Answer telephones and direct calls to appropriate staff.
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- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
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- Complete insurance or other claim forms.
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- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
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- Transmit correspondence or medical records by mail, e-mail, or fax.
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| Related Occupations
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| Career Video
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Projected Employment
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| Vermont |
| 2022 employment |
2,226 |
| 2032 employment |
2,298 |
Annual percent change
(compounded) |
0.3% |
Annual projected job openings
(due to change and separations) |
241 |
| More at Occupational Projections |
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Education and Experience:
- Typical education needed for entry
High school diploma or equivalent
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- Work experience in a related occupation
None
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- Typical on-the-job training needed to attain competency
Moderate-term on-the-job training
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| Based on BLS Education and Training Classifications |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
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- Physical activity is Somewhat Important
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| Low |  | High |
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Job Zone
| Some Preparation Needed |
- Specific Vocational Preparation Range
(4.0 to < 6.0) - A typical worker will require
over 3 months up to and including 1 year
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 0% |
| Bachelor's degree | | 0% |
| Associate's degree | | 26% |
Certificate or some college,
no degree | | 21% |
High school diploma
or equivalent | | 48% |
| Less than high school diploma | | 5% |
| More at O*NET |
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Abilities
| People in this career often have talent in: |
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Written Comprehension
The ability to read and understand information and ideas presented in writing.
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- Speech Clarity
The ability to speak clearly so others can understand you.
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- Speech Recognition
The ability to identify and understand the speech of another person.
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| More at O*NET |
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Work Activities
| In general, what you might do: |
- Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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- Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
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- Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
- Answer telephones to direct calls or provide information.
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- Maintain medical records.
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- Transcribe spoken or written information.
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- Compile data or documentation.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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